In addition to the client testimonials below, we will be happy to provide you with a list of more existing clients who have kindly agreed to be referees - we have nothing to hide and don't expect you to start working with us before having the opportunity to speak to some of our existing clients ( new and long standing) to discuss our services and to confirm that we do indeed deliver on our promises.
Please note : Clients have made references to ICU and ICU Group - IT Support North West is a trading style of ICU Group Limited.
I would like to take this opportunity to thank you for the support we have received for the last couple of years. Please pass on my thanks to your staff who have been exemplary, a pleasure to deal with, and nothing has been too much trouble for them.
ICU have looked after all of our computer systems since 1999. Their service has always been second to none, and I would have no hesitation in recommending their services to anybody.
ICU Group have provided us with IT Support for well over 15 years now...we have the assurance of a constant and consistent IT Support service, for a very reasonable fee. They never just meet your expectations - they way out perform them.
ICU Group were introduced to Thorncliffe Building Supplies at a time when our business was undergoing some rapid changes. They assisted us with this period of growth by providing sound and practical advice as well as high quality IT Support. As well as being knowledgeable professionals in their field, all staff are a joy to work with, turning what can be a very complex procedure into an understandable solution.
I'd like to thank you for all your excellent support over the years. You have been really great to work with - extremely professional, knowledgeable and friendly.
Ben has done everything we asked of him and a little bit more too. I've got to say I'm very impressed with what he's done and how he went about doing it. I wouldn't hesitate to recommend him to our clients so hopefully we can put some business your way. Thanks for your help
From time to time in business we all experience problems with our IT Systems and computers, and when this happens, what a customer needs is a quick solution from somebody they can trust. ICU Group realises this and makes solving the problem a priority. ICU Group has a very personal approach which is key towards creating a good long term relationship. Our company has received high quality IT support for many years and ICU always provide us with a speedy response, technical expertise and advice.
As someone not particularly technologically minded, I find all of the staff at ICU Group happy to explain things in simple terms which I can understand and would happily recommend their services.
Microsoft Silver Partner & Certified Engineers
Our Monthly IT Support Contracts include:
- Free 3 Month Trial for New Clients* - Monthly Rolling Agreement thereafter
- Direct & Immediate access to our IT Support Desk Team
- Unlimited Telephone & Remote Support
- Experienced Field Based Engineers covering the North West of England
- Guaranteed Response Times
- Daily Backup Monitoring
- 24/7 Monitoring of Key Critical Network Equipment
- Regular Health Checks & IT Strategy Reviews
- Support from Microsoft Certified Specialists - serving clients since the 1980's
- No Sales staff chasing commissions
- No Secretaries to delay you from receiving IT Support