A little bit about who we are and what we do
IT Support North West is part of ICU Group Ltd, setup in 1998.
Our team of time served, Microsoft specialists, have been providing business IT Support services to private and public sector organisations, across the North West of England, since 1998, with some team members having experience of supporting Microsoft systems as far back as the 1980's
We manage IT networks, ranging in size from a handful of workstations, through to clients with 20+ servers and 500+ workstations, spanning multiple sites. Our clients rely heavily on the infrastructure we support for them to ensure the successful operation of multi-million pound service contracts, with the likes of BT and DHL.
Our Approach to Delivering a Quality Service
Founder and Managing Director, Tony Walker, has worked in the IT industry since the 1980's, at many different levels, with responsibility for supporting organisations with IT infrastructure, and back-office software solutions, spanning the length and breadth of the UK.
All staff working for IT Support North West are required to have the same drive and passion Tony has for IT, ensuring all clients receive the highest level of support, and respect, at all times.
We do not believe in employing stereotypical “sales” staff, or third party introducers. When you engage with IT Support North West, you will have the comfort, from the very first moment you meet with us, that you’re speaking to genuine, informed people, who will speak to you in layman’s terms, and offer you honest, technical advice, which will accommodate your budgets and will work both short term, and for the long term.
Tony and/or Ben will be delighted to have the opportunity to meet with you to discuss your needs, and to tailor a solution suitable for your needs. Ben has worked all of his life in the IT Support sector, and has been IT Support Team Leader for IT Support North West since 2004. You can be assured of receiving the very highest level of support and attention at all times, from the entire team.
"Begin as you mean to go on" – free of charge consultation, free from obligation
Whatever the size of your network, your support requirements, and/or budget, we’ll be happy to meet with you in person to discuss your needs in detail, and to provide you with advice and recommendations.
There is no charge for our time, no hard sell, no slick sales tactics, and of course, no obligation to procure our services.
We believe in being open, honest, and up front, from the outset – that’s the way we conduct our business and is what you can expect if you choose to work with us in the future.
Support Services
Most of our clients ask us to provide a fully managed solution, whereby we take care of everything IT related for them, from supply of equipment, right through to full, day to day management of their systems and end users. Many of our larger clients have their own in-house "IT Specialist", or IT Department, relying upon our support and expertise to assist with project works, holiday/sickness cover, and provision of fully managed, CLOUD based solutions, hosted from secure data centres in Greater Manchester, managed by a team of specialists who have worked with IT Support North West since 2001.
Instant Support Service Response
We recognise that IT is key to the successful operation of most businesses today, and that any downtime can mean loss of business and/or reputation. Here at IT Support North West we believe it is critical to have immediate access to time served, experienced engineers who are familiar with your systems and your way of working.
We do not employ apprentices (as most other IT Support companies tend to), secretaries, gatekeepers, or outsource support to third parties. When you call our dedicated Telephone Support Desk team, you can be assured of immediate assistance from a technical specialist who is passionate about servicing your request promptly and effectively.
When necessary, calls will be escalated to our 2nd and 3rd line support team members, with required site visits attended within guaranteed response times. We concentrate on supporting clients residing in the North West of England to ensure we can deliver on our service level agreements every time, without fail.
Proactive Support
In addition to standard remedial, reactive support, a pro-active approach is essential to ensure the continued, successful operation of your systems.
We perform daily monitoring of your data backups to ensure you are protected against loss of data.
Our back-office management system automatically generates reminders for key critical tasks, such as warranty renewals, anti-virus licence renewals, scheduled health check visits, test data backup restores etc etc.
We also proactively monitor your servers and workstations for suspect/failed hard drives, firmware updates, virus threats/infections etc and take the necessary corrective actions immediately to ensure your systems stay operational.
Accreditations held by engineers supporting our clients.
Microsoft Certifications :-
Microsoft Silver Small and Midmarket Cloud Solutions Partner
Microsoft Certified Systems Administrator
Microsoft Certified Systems Engineer
Microsoft Certified Systems Engineer : Security
Microsoft Certified Solutions Developer
Microsoft Certified Professional
Cisco Qualifications :-
CCNA, CCNA-Security
CCNP, CCIP, CCDP, CCNP-Security
Other :
IBM Accredited Engineer
Lenovo Certified Engineer
CompTIA A+ Certified Software Engineer
CompTIA A+ Certified Hardware Engineer
Toshiba Accredited Engineer
Microsoft Silver Partner & Certified Engineers
Our Monthly IT Support Contracts include:
- Free 3 Month Trial for New Clients* - Monthly Rolling Agreement thereafter
- Direct & Immediate access to our IT Support Desk Team
- Unlimited Telephone & Remote Support
- Experienced Field Based Engineers covering the North West of England
- Guaranteed Response Times
- Daily Backup Monitoring
- 24/7 Monitoring of Key Critical Network Equipment
- Regular Health Checks & IT Strategy Reviews
- Support from Microsoft Certified Specialists - serving clients since the 1980's
- No Sales staff chasing commissions
- No Secretaries to delay you from receiving IT Support
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I would like to take this opportunity to thank you for the support we have received for the last couple of years. Please pass on my thanks to your staff who have been exemplary, a pleasure to deal with, and nothing has been too much trouble for them.
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ICU have looked after all of our computer systems since 1999. Their service has always been second to none, and I would have no hesitation in recommending their services to anybody.
